1a. Radon
1. Duties include: 1. Provide Radon Concentration Measurement (Measure the radon concentration before and after the treatment) and 2. Provide Radon Improvement Projects.
2. The amount of service fees is determined based on the location of the flats and the types of improvement projects.
3. After the booking for Radon Concentration Measurement is confirmed, customer should pay a deposit of HK$500 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
4. After the booking for Radon Improvement Projects is confirmed, customer should pay a deposit (amount based on the total project fee) at least 2 days before the service. The balance should be paid after the service immediately or on the finish day. No refunds are allowed.
5. After measurement, if customer selects the corresponding improvement projects and the project fee is more than $5000, the measurement fee will be exempted.
 
1b. Electromagnetic Wave
1. Duties include: 1. Provide Electromagnetic Wave Intensity Measurement (Measure the electromagnetic wave intensity before and after the treatment) and 2. Provide Electromagnetic Wave Improvement Projects.
2. The amount of service fees is determined based on the location of the flats and the types of improvement projects.
3. After the booking for Electromagnetic Wave Intensity Measurement is confirmed, customer should pay a deposit of HK$300 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
4. After the booking for Electromagnetic Wave Improvement Projects is confirmed, customer should pay a deposit (amount based on the total project fee) at least 2 days before the service. The balance should be paid after the service immediately or on the finish day. No refunds are allowed.
5. After measurement, if customer selects the corresponding improvement projects and the project fee is more than $5000, the measurement fee will be exempted.
   
1c. CT Catalyst
1. Duties include: 1. Provide VOC Concentration Measurement (Measure the TVOC data before and after the treatment) and 2. Provide CT Catalyst – IAQ Improvement Service.
2. CT Catalyst is introduced from Japan. It owns JPO Patent No.: 3514702 2004.1.23 and IPD Patent Ref: HK1116125.
3. During the service, a well-designed head spray PT-2 Tornador will be used, to ensure even distribution of CT catalyst particles on the surface of furniture, walls and every drawer as well.
4. The amount of service fees is determined based on the location of the flats and the types of improvement projects.
5. After the booking for VOC Concentration Measurement is confirmed, customer should pay a deposit of HK$300 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
6. After the booking for Electromagnetic Wave Improvement Projects is confirmed, customer should pay a deposit of HK$300 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
7. After measurement, if customer selects the corresponding ‘CT Catalyst – IAQ Improvement Service’ immediately, the measurement fee will be exempted.
8. For a better result of the CT Catalyst – IAQ Improvement Service, customers should clean the surface of the walls, cabinets, furniture and miscellaneous objects in advance. Customers also need to remove miscellaneous things from the cabinets which need to be sprayed by CT Catalyst, and use plastic bags to pack the things.
9. During service, it is advised to maintain good air ventilation. Customers should provide electricity for the operation of air-conditioners and fans.

1d. Flu End
1. This is a household anti-bacterial sterilizing service.
2. During the Long-lasting Anti-bacterial Sterilizing Service, together with “Air Misty” spray system, “Flu End” can reach every corner of a flat and sterilize in a short time.
3. The amount of service fees is determined based on the location of the flats and the types of improvement projects.
4. After the service booking is confirmed, customer should pay a deposit of HK$300 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.

1e. Infant/Children/ Elderly
1. Duties include: 1. Provide Home Safety Assessment and 2. Provide Improvement Projects based on the assessment result.
2. The amount of service fees is determined based on the location of the flats and the types of improvement projects.
3. After the booking for Infant/Children/ Elderly Home Safety Assessment is confirmed, customer should pay a deposit of HK$250 at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
4. After the booking for Infant/Children/ Elderly Home Safety Improvement Projects is confirmed, customer should pay a deposit (amount based on the total project fee) at least 2 days before the service. The balance should be paid after the service immediately. No refunds are allowed.
5. Some of the potential dangers maybe not able to be spotted out during the assessment. If during the improvement projects technicians discover other repairs or maintenances are needed, they will be regarded as another projects and individual quotation will be provided.
6. Tools, equipment and materials will be provided by our company. Customers need to supply water and electricity in the flat.
7. This is a maintenance service, further renovation is not included.
8. During the improvement projects, if the materials needed cannot be bought in the market, similar substitutes will be used for replacement. The quotation of components and fittings will be adjusted according to the market price.
9. Homeasy will provide a warranty period for the maximum of 6 months for the improvement projects. During the warranty period, if both Homeasy and customers confirm the finished projects need to follow-up, the related manpower fee would be exempted. After the warranty period it will be counted as another project. (The warranty period of individual project will be informed separately.)
 
2. Service Notes
1. All employees of the Company are covered by Labour Insurance.
2. Transportation fee is included in the fee charged (except the suburb areas).
3. Please allow 3 working days for reserving services.
4. Customers need to confirm the kind of service in the booking.
5. If the actual environment of the flat is different from that mentioned during the phone booking, our staff have the right to revise the price of the service.
6. For the service cancellation, customers should contact our company at least one working day before. Otherwise, our company has the right to refuse the cancellation of the booking.
7. Administration fee will be charged for any failure of the services caused by customers. (Deposit paid before will be regarded as administration fee.)
8. Customers need to clean the miscellaneous things on the floor before the service. If the situation of the flat is not suitable for the staff to perform the service, our company reserves the right of rejecting to provide the service, leave the flat and charge an administrative fee. (Deposit paid before will be regarded as administration fee)
9. If the upholstery service is still processing on the service day, our company reserves the right of rejecting to provide the service and leave the flat. No refunds of deposit are allowed.
10. If customers are late for more than 15 minutes of the booked service time, our company reserves the right of rejecting the over-time service.
11. If the service person is late, the service person must postpone the service until the completion of the predetermined service.
12. If customers cannot arrange enough time for our helpers to complete their job by customers’ personal matters, our company would not compensate for the rest of the hours.
13. Upon announcement of typhoon signal No.8 or above or black rainstorm signal, all bookings will be cancelled. Customers should contact our company to rearrange bookings.
14. Customers should not contact our helpers directly if he/she has any queries or special request. For any queries or sudden requirement, please contact our company for arrangement. We are pleased to do your favor.
15. Homeasy Services Limited reserves the rights to change, delete, revise or increase the terms and conditions of the services which will take effect after official announcement by Homeasy Services Limited or notice to customers.
16. This Service Notes are basic rules for the services offered by the Company. It will be regarded as customers’ consent once the services are accepted.
 
3. Payment Terms
1. Payment should be made no later than the first date of the service.
2. No refunds are allowed.
3. The service receipts will be posted, emailed or faxed to customers.
 
4. Payment Method
1. Cash
2. Cheque (Payable to: Homeasy Services Limited)
(Please post to Rm A, 8/F, Hillier Commercial Building, 65-67 Bonham Strand, Sheung Wan, Hong Kong)
3. Bank Transfer (BOC A/C:012-357-1-000669-1 ; HSBC A/C:400-706131-838) (Please fax receipts to us at 2139 – 3693)
 
5. Disclaimer
1. Homeasy Services Limited accepts damage reimbursement at maximum HK$100 if any damage onto household materials is caused;
2. Homeasy Services Limited reserves the rights of the final decision if any disputes happen;
3. All terms and rules in English are for reference only. Please refer to Chinese version when there is discrepancy in between.

 
 
Customer privacy is highly respected and well-stored by Homeasy Services Limited. All customer information are for internal use only unless prior consent from customers.
 
 
 
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